FAQs

About My Account 

What is "My Account" section that helps you with all your questions about your account, or problems using our websites.

Go through the FAQ page which can help you navigate through the support@rovebuddy.com website to your account., to view your orders and even to update your account details; such as passwords and so on . We're sure that you'll be able to find the answers you 're looking for.

If you have already searched the FAQ section and haven't found the answer you're looking for ,you are mostly welcome to contact our dedicated Customer Support Team .

You can Contact Us or send an email to us (email response time may take up to 2 business days), one of our team member will be there at your service to assist you.

Why do i need an account ?

You can purchase on our website as a guest. However,it's always advisable to have an account for your shopping.

It allows you to :

• Check the status of your current order and order history.
• Contact Customer Support for general assistance.
• Check your shipping and payment information.
• Add an item to 'my cart' so that you can purchase it in the future.
• Manage your coupons
• Track your orders.
  
  

It is convenient for a registered member to make orders and access some features of the websites. Please register with updated personal information including your name,address,a valid email address and please ensure the information provided is accurate and up to date.

What should i do if i forget my password?

In case if you have forgotten your passwords,simply click on " Forget My Password  ", and enter your email account . The automated system will send you an email immediately. Follow the instruction and you could reset your password.

 How do I complete the payment?

At Rove Buddy ,we accept several payment methods.You can complete your purchase with PayPal or any major Credit or Debit card provider.

All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank,credit card issuer our website , Rove Buddy will not fulfill your order.

All transaction are in US Dollars, PayPal or any major Credit Card or Debit Card will automatically convert your payment to your local currency.

How to redeem the coupon code?

Please click on 'checkout' and fill in payment information,then click on 'continue', and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.

About My Orders

What is "About My Orders"?

The 'My orders sections cover topics relating to the order you placed on Rove Buddy. In the articles within this sections, you will be able to find an answer to your questions. 

If you have already searched the FAQ section and haven't found the answers you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or send an email to us and one of our team members will be there at your service to assist you.

What shipping methods do you offer?

Standard International Shipping: Your order will be shipped to your doorstep in approx 7-21 days. There are no hidden charges.
We are currently working on an express option.

How long will it take to receive my orders?

Standard International Shipping: Your order will be shipped to your doorstep in approx 7-21 days. There are no hidden charges.If the package is not been delivered within the specified time, feel free to contact our customer support team for an update.

How to TRACK my orders?

Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package. Alternatively you also can find the tracking number and tracking link under 'My Orders' section. Also you an track on 'Track your Order' section.

Once the shipping company provides the tracking number, we will send it to you as soon as possible.

Are there any additional fees involved in international shipping?

At Rove Buddy,products shipped from overseas,In some cases,shipment may be subject to import taxes customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipients.

Unfortunately Rove Buddy has no control over these charges,nor can Rove Buddy estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.

About Returns & Refunds

What is "About Returns & Refunds Information?"

If you have received your item and their seems to be something wrong with it and want to claim a return or refund, the 'Returns & Refunds Information' section will get you started in the right direction.

We always take care in selecting high quality and trusted goods to offer them for sale on the Rove Buddy website,however,sometimes things don't quite go according to the plan.

If there is something wrong with the item yo received,please contact us at support@rovebuddy.com .Please provide us with images of your defective or damaged items.In most cases we will send you out a replacement,however,some orders are subject to a 100% refund.

What should i do if items received are not satisfactory?

If you are not satisfied with the item and want to request a refund, Firstly,please check our Return Policy to ensure if the return is applicable for your order.

Secondly,you have to refund within 25 days from the dispatched date

Thirdly,you may be eligible for a refund or exchange depending on your situation and the type of item you purchased.At Rove Buddy, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstances we will not refund the original shipping cost.

 What should I do if an item in my orders is missing?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster.You may receive one item before the next.So don't panic if you don't receive all of your items at once..they are on the way!

If you are certain that an item is missing from your order,please contact our Customer support as soon as possible. We will be happy to track i for you.Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement 100% free of charge.

What should I do if I received a defective or damaged item? 

If the item you received is damaged or defective during shipping,you are eligible for a replacement.

Please contact Customer Service Team and be ready to provide photos or operating videos clearly showing the problem with the item.

Alternatively,you can open the item in front of the delivery person and if you find that it is damaged during shipping you can reject it. Then you need to contact the Customer Service Team as soon as possible.

Rove Buddy offers insurance cover under following circumstances-

•        Lost in transit: If the product delivery exceeds the scheduled date, Rove Buddy will assume product is lost in transit and refund you.
•         Damage in transit: If the product gets damaged during delivery.

How soon will i receive my refund?

In most cases,we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order.PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.

How do i return the products?

Rove Buddy hopes you will be satisfied with every purchase you make.But if you want to return an item,returns must be prearranged and authorized by a Customer Support Member.

Items must be returned unused in its original condition.The packaging must not be broken wherever applicable. We cannot accept returns under these circumstances.

• It is beyond the 25 Day Money back Guarantee period.
• The order was placed by mistake but wasn't canceled within 12 hours.
• Seasonal items(e.g.-Easter,Halloween,Christmas,etc)after the event date are included in the order.
• The detailed size chart is included in the description.The size you choose does not fit you well.
• Customer has changed their mind.

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

    Happy Shopping.- Rove Buddy